Terms of service
Last updated: 30 August 2025
Welcome to Seoulmates! By accessing or using our website (www.seoulmates.co.uk) and placing orders with us, you agree to these Terms of Service. We’ve kept them friendly, clear, and appropriate for an online-only skincare and beauty shop.
🏷️ About Us
Seoulmates ("Seoulmates," "we," "us," or "our") is an online retailer of Korean skincare and beauty products based in the United Kingdom. All references to “you” or “your” mean the person using our site and/or purchasing products.
Our service is intended for customers located in the UK; we may expand shipping destinations from time to time—please check our checkout options for current availability.
🌐 Using Our Website
- You must be at least 18 years old, or use the site with permission from a parent or guardian.
- Use the site lawfully and respectfully—no harmful code, spamming, scraping, or attempts to disrupt our services.
- All content (text, images, graphics, logos) is owned by or licensed to Seooulmates and may not be copied or reused without permission.
- We may make changes to the site, update product listings, and improve features without prior notice.
🧴 Product Info & Safety
- We strive to describe products accurately, including ingredients and usage instructions. Packaging or formulations may change occasionally.
- Always check ingredients and perform a patch test before trying something new. Discontinue use and consult a professional if irritation occurs.
- Individual results vary; nothing on our site is a substitute for medical advice.
- Where applicable, follow the product label over any general advice found online.
🧾 Orders & Payments
- Prices are shown in GBP (£) and include applicable UK taxes unless stated otherwise at checkout.
- Payment is taken at checkout via our approved providers. Orders are confirmed when you receive an order confirmation email.
- We may cancel or refuse an order due to pricing or stock errors, suspected fraud, or if an item becomes unavailable. If payment was taken, we’ll refund you promptly.
- Please ensure your delivery address and contact details are accurate; we can’t reroute parcels once dispatched.
📦 Shipping & Delivery
- We ship to the address you provide at checkout. Delivery times shown are estimates and may vary due to carrier delays or events beyond our control.
- Risk in the goods passes to you upon delivery. If your parcel arrives damaged, contact us promptly so we can help.
🔁 Returns & Refunds
Our friendly policy allows unopened items to be returned within stated timeframes. For details—including eligibility, how to send items back, and timelines—please see our Return & Refund Policy.
🎁 Promotions & Discounts
- Promotions may have specific terms (validity dates, minimum spend, exclusions). Unless stated, offers cannot be combined.
- If a return reduces your order below a promotion’s threshold, we may adjust the refund to reflect the promotion no longer applying.
🛡️ Limitation of Liability
We work hard to provide a smooth experience, but we’re not liable for indirect or consequential losses arising from your use of our site or products, to the fullest extent permitted by law. Nothing in these terms limits your statutory rights, including your rights under UK consumer law regarding defective products.
🔒 Privacy
Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.
📝 Changes to These Terms
We may update these Terms from time to time to reflect operational, legal, or regulatory changes. We’ll post the new version here with an updated date. Continued use of the site after changes means you accept the revised Terms.
💌 Contact Us
Questions about these Terms or anything else? We’re happy to help.
Email: contact@seoulmates.co.uk
Website: www.seoulmates.co.uk